The Ritz-Carlton, Toronto


The Ritz-Carlton, Toronto is an elegant 5-star hotel with an unparalleled reputation for excellence. Located in the heart of downtown Toronto, this exclusive hotel has long been recognized for its exceptional service, high-quality accommodation and the finest dining experiences.

“The Ritz-Carlton, Toronto delights you with world class service, breathtaking views and an unbeatable location”


What Travellers Love

According to our sentiment analysis of 3000 clients’ answers – of which 88.6% were positive – The Ritz-Carlton, Toronto is an excellent hotel for families (94% net satisfaction score), with a fantastic gym (94%), great atmosphere (90%) and an excellent location in downtown Toronto (85%).

Our research shows that the splendid hotel offers great service (83% satisfaction rate),

Clients also praise the friendly and helpful staff, the spa and the delicious breakfast buffet. Please check the Sentiment Scorecard and the Wordcloud below for more reasons to stay at this splendid hotel.

The Net Satisfaction Rate % = % Promoters – % Detractors

Table: Sentiment Scorecard

The table below is based on our sentiment analysis of customer feedback and includes the main attributes of the hotel.

The formula we used is: Sentiment Scores % = % Promoters – % Detractors

HotelAttributeScore %

Best Features WordCloud

Rooms & Amenities

Ritz-Carlton, Toronto offers spacious accommodations for both business and leisure travellers. Each of the 263 guestrooms and suites are designed with comfort in mind. Rooms are soundproofed for uninterrupted sleep, and all are equipped with a desk, a coffee/tea maker, a flat-screen TV and a sofa. Some also feature a walk-in shower, a sofa bed and a wardrobe or closet. The hotel’s fitness centre is perfect for a quick workout, while the spa offers a variety of treatments for rejuvenation. 

A distinctive combination of modern comfort and timeless elegance, Ritz-Carlton, Toronto is the perfect destination for discerning travellers who seek the best of both worlds. At this premier Toronto hotel, guests will find a warm welcome and a level of personalised service that goes beyond expectations. The hotel features 263 elegantly appointed guestrooms and suites, as well as two restaurants, a full-service spa and salon, a fantastic gym and a heated indoor pool.

Photo Gallery

Nearby Restaurants & Attractions

Guests can enjoy the excellent restaurants in the area among which we recommend Sportsnet Grill (American), Pai Northern Thai Kitchen (Asian), Michael’s on Simcoe (Steakhouse), Byblos (Lebanese) and more.


Ripley’s Aquarium of Canada, CN Tower, Royal Alexandra Theatre and Toronto Symphony Orchestra are just a few of Toronto’s hot spots within easy reach.


Who owns the ritz Carlton toronto?

Ritz-Carlton, Toronto is owned by the Ontario Teacher’s Pension Plan and managed by the Ritz-Carlton Hotel Company

When Was Ritz-Carlton, Toronto Built?

This 53 storey hotel opened in 2011.

Why is Ritz-Carlton So Famous?

Ritz-Carlton is known worldwide for its luxury hotels and resorts. It’s been around since for over a century, and it’s still going strong. In addition to having some of the most luxurious rooms in the world, Ritz-Carlton offers guests access to top-notch amenities such as pools, fitness centers, spas, and restaurants. Its reputation for excellence extends beyond just accommodations; it’s also known for its flawless service and attention to detail.

What is the Smell In Ritz-Carlton?

The distinctive signature scent was created by the company Antica Farmacista and it delights our olfactive sense through touches of strawberries, ederflower and mountain mint.

Do You Tip at The Ritz?

While tipping is not mandatory, the general rule of thumb is that guests should always tip 15% unless service is exceptional. In this case, the guest should tip 20-25%. 

How Much Do You Tip The Bellhop at the Ritz Carlton?

The bellhops at the Ritz Carlton don’t expect tips, but they do appreciate a good tip. A $20 bill should suffice, though some guests may prefer to give something else. It’s customary to tip the bellhop who brings your luggage up to your room, but again, tipping isn’t required. According the American Hotel&Lodging Association you should tip $1 to $5 per bag when the bellhop brings your luggage to your room. The tip also depends on the weight of the suitcases, so the heavier the bags, the larger the tip.

How Many People Search and Visit the Website Monthly?

Monthly, 27,000 travellers search for the keywords The Ritz-Carlton,Toronto , making it the 5th most popular hotel in Toronto.

Every month, the website is visited by 9,393 travellers from English Canada, 1,986 from French Canada, 6,238 from the US and 532 from the UK.

What are the Hotel Demographics

Here are the demographics of the hotel’s website who search the keywords “The Ritz-Carlton, Toronto”:

  • 20% of the visitors are between 25 and 34 years old
  • 60% between 35 and 44 year old
  • 20% between 45 and 54 year old

Travellers’ Attention Heatmap and Focus Map

Based on our cutting edge eye tracking analysis, the hotel shows a 57% optimal clarity, which is lower than 60% of the most popular websites. As you can see in the heatmap above, the featured image of the splendid hotel is an important area of interest but very distracting as it receives 75.6% of attention. In comparison, the hotel logo received only 1.8% of attention, the room booking section 6.7% and the menu located in the upper centre only 1% of attention.

The focus map above shows what area of the landing page are visible to a visitor. Please note that the website menu, the room booking section are virtually invisible.

If you are interested in a complete analysis of your website, please do not hesitate to contact us